do you need help?

FAQ - Frequently Asked Questions

How can I find out what ingredients a certain product contains?

Each product sheet has an "additional information" line where the ingredients used are indicated.

When will you ship my order?

Orders are processed within 1-2 business days of receiving the order.

Delivery usually takes 1-3 working days.

How do you ship orders?

We use suitable packaging with a controlled atmosphere to ensure the preservation of our products.

My order is late, what can I do?

Do not hesitate to contact us , we would be happy to help you with the delivery of your order.

How can I contact you?

You can write to us through the Whatsapp assistance service during the bakery's opening hours, or write to us through the contact form here .

You can also call the bakery during opening hours at the landline number listed at the bottom of the page.

My order contains damaged products, what can I do?

We encourage you to contact us immediately if you encounter any problems with your order.

I changed my mind, can I return my order?

If the goods are perishable quickly (such as food), unfortunately it is not possible to return them if you have changed your mind, given the nature of our products. However, we invite you to contact us to verify the situation together and find the best solution for you.